Terms and Conditions

Terms and Conditions

Last updated: May 2026

Please read these Terms and Conditions carefully before using our website or placing an order. By accessing our site or purchasing from us, you agree to be bound by these terms.

1. About Us

Aardvark Alternatives is an online health food retailer based in the United Kingdom. Registered address: [your address]. Contact email: [your contact email].

2. Eligibility

By placing an order, you confirm that you are at least 18 years of age and are legally capable of entering into a binding contract. Our products are intended for personal use only and are not for resale.

3. Products and Descriptions

We make every effort to ensure product descriptions, images, and nutritional information are accurate. However, product packaging and formulations may change, and we recommend always reading the label before use. Our products are food supplements and health foods — they are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional before starting any new supplement or dietary regime, particularly if you are pregnant, breastfeeding, or taking medication.

4. Pricing

All prices are displayed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time without notice. The price you pay is the price shown at the time of checkout.

5. Orders and Contract

Placing an order constitutes an offer to purchase. A contract is formed when we send you an order confirmation email. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, stock unavailability, or suspected fraud. If we cancel your order, you will receive a full refund.

6. Payment

We accept payment via the methods listed at checkout. Payment is taken at the time of order. All transactions are processed securely. We do not store your full payment card details.

7. Delivery

We aim to dispatch orders within [X] working days. Delivery times are estimates and not guaranteed. We are not liable for delays caused by third-party couriers or circumstances beyond our control. Risk in the goods passes to you upon delivery.

8. Returns and Refunds

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To exercise this right, contact us at [your contact email]. Returned items must be unused, in their original packaging, and in a resaleable condition. For hygiene reasons, we cannot accept returns of opened food or supplement products unless they are faulty. Refunds will be processed within 14 days of receiving the returned goods. Return postage costs are the customer's responsibility unless the item is faulty or incorrectly sent.

9. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 30 days of receipt. We will arrange a replacement or full refund at no additional cost to you, in accordance with the Consumer Rights Act 2015.

10. Allergens and Dietary Information

We provide allergen and dietary information in good faith based on information supplied by our manufacturers. However, our products may be produced in facilities that handle common allergens including nuts, gluten, dairy, and soy. If you have a severe allergy or intolerance, please contact us before ordering.

11. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of Aardvark Alternatives or its licensors and is protected by UK copyright law. You may not reproduce, distribute, or use any content without our prior written consent.

12. Limitation of Liability

To the fullest extent permitted by law, Aardvark Alternatives shall not be liable for any indirect, incidental, or consequential loss arising from your use of our website or products. Our total liability to you shall not exceed the value of your order. Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the new terms.

15. Contact Us

If you have any questions about these Terms and Conditions, please contact us at: [your contact email] or [your address].